SmallBizGenius Analysis
Teleflora receives mixed reviews, with many customers reporting issues with order accuracy and delivery, while others praise the ease of ordering and the beauty of the arrangements. The company struggles with consistently delivering products that match the online depictions, leading to disappointment and frustration for some customers.
Category Breakdown
Scores based on analysis of 280 recent reviews
Order Accuracy and Substitutions
3.0/10Many customers report that the delivered arrangements do not match the pictures on the website, with substitutions made without notification. Reviewers mention receiving arrangements with fewer flowers, cheaper vases, and different colors than what they ordered, leading to disappointment. For example, one reviewer stated, "Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one."
38 reviews mention thisDelivery Issues
2.5/10A significant number of reviewers experienced problems with delivery, including missed delivery dates, late deliveries, and even complete non-delivery. These issues were particularly upsetting when the flowers were intended for important events like funerals. One reviewer shared, "They completely missed the delivery date...They had PLENTY of time to deliver the single bouquet to my aunt for her birthday."
25 reviews mention thisCustomer Service
4.0/10Customer service experiences are mixed, with some reviewers praising the helpfulness of customer service representatives, while others report difficulty resolving issues and receiving adequate compensation for errors. Some customers mention long response times and unhelpful or canned responses. One reviewer noted, "Horrible communication. Over promised and under delivered."
15 reviews mention thisWebsite Experience
8.0/10Several reviewers found the Teleflora website easy to navigate and the ordering process simple. They appreciated the clear product selection and straightforward checkout process. As one reviewer stated, "Overall, I had an excellent online ordering experience. It was easy to navigate the website and identify the flowers I wanted to order."
12 reviews mention thisFuneral Arrangements
1.5/10Multiple reviewers specifically mention negative experiences ordering funeral arrangements, citing missed deliveries, incorrect orders, and poor quality. These failures were particularly distressing given the sensitive nature of the occasion. One reviewer said, "I ordered flowers for my mother’s funeral, and they completely messed it up, missing in delivering one of the arrangements during one of the most important moments for my family."
10 reviews mention thisRefunds and Compensation
3.0/10Several reviewers mention issues with receiving timely or complete refunds for undelivered or incorrect orders. Some customers report having to repeatedly contact customer service to resolve refund issues. One reviewer stated, "They said they could guarantee my delivery, canceled my order the next day...said my refund would take 2-10 days. I haven't received a refund."
8 reviews mention thisPros & Cons
What Customers Love
"Overall, I had an excellent online ordering experience. It was easy to navigate the website and identify the flowers I wanted to order."
"Every order has arrived fresh and beautiful. Family members and friends are always very happy, surprised and delighted."
"I am re-writing my review due to the fact that Teleflora executive team promptly reached out to me and gave me a full refund."
Common Complaints
"Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one."
"Don't give this company your money. They failed to follow through on the delivery of my flowers three separate times, and, given that these were sympathy flowers for a funeral service, I find that completely unacceptable."
"Horrible communication. Over promised and under delivered."
"I specifically ordered from Teleflora because they had a hummingbird vase that I knew would make my friend happy. Without telling me, they substituted a plain, cheap clear vase. I was so disappointed."
"Avoid this service...It has been 5 days, and there has been no refund."
Common Questions About Teleflora
Answers derived from customer review patterns
Is Teleflora legit and trustworthy?
Teleflora is a legitimate company that fulfills flower orders through a network of local florists. However, based on the reviews, the reliability and quality of service can be inconsistent. Many customers report issues with orders not matching the website's pictures, delivery problems, and substitutions made without notification. While some customers have positive experiences, the high number of negative reviews suggests that using Teleflora carries a significant risk of disappointment, especially for important occasions.
Based on 45 reviewsDoes Teleflora have good customer service?
Customer service experiences with Teleflora appear to be mixed. Some reviewers praise the helpfulness and politeness of customer service representatives, while others report difficulty resolving issues and receiving adequate compensation for errors. A common complaint is the lack of proactive communication regarding order issues and delays. The inconsistent customer service quality adds to the overall risk associated with using Teleflora.
Based on 15 reviewsIs Teleflora worth it for small business?
For small businesses, Teleflora's inconsistency in service quality makes it a risky choice. The potential for orders to be inaccurate, delivered late, or not delivered at all could negatively impact business relationships and reputation. While the website is easy to use and offers a wide selection, the lack of reliability outweighs these benefits. Small businesses needing dependable floral arrangements for corporate gifts or events should consider exploring alternative floral services with more consistent positive reviews.
Based on 20 reviewsWhat is Teleflora's return policy like?
Teleflora's return policy is not explicitly detailed in the provided reviews, but several customers mention receiving refunds for undelivered or incorrect orders. However, the process of obtaining a refund can be challenging, with some customers reporting delays and the need for repeated follow-up. The amount of the refund may also be less than the total amount paid, particularly if substitutions were made. Customers should carefully review Teleflora's official return policy on their website before placing an order.
Based on 8 reviewsWhy do Teleflora arrangements often look different from the pictures?
A common complaint is that the delivered arrangements do not resemble the pictures on Teleflora's website. This is often attributed to local florists substituting flowers, vases, or other elements based on availability. While Teleflora's policy allows for substitutions of equal or greater value, customers frequently report that the substitutions result in a cheaper-looking or significantly different arrangement. This discrepancy between expectations and reality is a major source of customer dissatisfaction.
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